Privacy Policy

  1. General

1.1       We value your privacy and take the protection of your personal information seriously, so it is important to us that you understand how we collect and process personal information about you.

1.2       Vseen Malaysia SdnBhd (“us”, “we”, or “our”) operates (the “Site”).

1.3       This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

1.4       We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.


  1. Information Collection And Use

2.1       While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

2.2       Personally identifiable information may include, but is not limited to your name such as your email address or image, or that can be used to identify you when combined with other information(“Personal Information”).

2.3       We collect personal information about you in three ways:

(a)        information that you provide to us, for instance when you subscribe for our services;

(b)        information that we collect automatically when you use any of our services; and/or

(c)        information that we may obtain about you from third parties.


Information that you give us

 2.4       When you sign up for one of our services or when you receive one of our services, you may provide us with certain personal information. The types of such information may include:

(a) Your name, phone number, email address, postal address, date of birth, gender and other information you give us when registering to receive one of our services in a store, online or by phone.

(b) Credit or debit card information, bank account number and Swift code or other banking or payment information, as well as amounts, dates and times of any payments that you make to us.

(c) Information about your communications with us, for example any customer support requests that you make or any feedback that you provide to us.

(d) The contact information that you provide to us in order to receive marketing and promotional materials, news and updates from us.

(e) Some of the services provided on our websites, require you to have an online account with us.If you want to set up an account, we will ask you to give us certain personal information, such as your name, phone number and email address, and to create a unique password for your account. Generally, these services enable you to be a registered owner of the online account and/or an individual responsible for making payments for our services for one or more users. If you choose to let other users, such as members of your family, use your account, you should ask them to read this privacy notice.


            Information that we collect automatically

 2.5       When you use any of our services, we will automatically collect certain information about you and your device. The information that we collect automatically will vary depending on the service that we provide to you and the type of device that you are using to access and/or benefit from our service.

2.6       We will collect information about the type of device and software that you use to access our services, for instance whether you are using an iPhone or Samsung phone, and what operating system is running on your device.

2.7       When you visit one of our websites and/or use one of our online services, we collect information concerning your terminal equipment or device and your use of our online services. Such information usually includes:

(a) the IP address of your terminal equipment or device, such as your PC, laptop or smartphone;

(b) information about your terminal equipment or device model and settings;

(c) network information; and

(d) details of when, where and how you used the service.

2.8       When you visit one of our websites and/or use one of our online services we may also collect the following information:

(a) log-in information;

(b) browser type and version;

(c) browser plug-in types and versions;

(d) operating system and platform;

(e) information about your visit including the websites from which you come to our website, the pages on our websites that you visit, and the websites you visit from our websites;

(f) information about the services and products that you viewed or searched for on the website and/or services;

(g) download errors; and

(h) length of visits to certain pages and how you interact with those pages.

2.9       We collect information when we link our digital services with the services of third parties, for instance when you have requested that we integrate our services with the services of third party service providers such as with social networks such as Facebook, Instagram or Twitter or VoIP services such as Skype and Viber. Such information usually includes:

(a) certain general information such as the information described above (including, for instance, information that you provide to us when you register for a service, information that we collect automatically when you use our services (including, for instance, IP address and information about your device), location information that we collect when you use location-based services, and other information that you provide to us or which we collect on the basis of your consent or as permitted by applicable law); and

(b) certain service-specific information, such as information that is necessary to enable us to link your Vseen log-in credentials to the third party service log-in credentials in a non-personally identifiable manner, to enable us to integrate our digital services with the servicesof those third parties.

            Information that we collect from other sources

 2.10     We sometimes collect personal information about you from third parties, in connection with services that we provide to you.

2.11     For instance when you purchase products or apply for service with us, we may obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit related decisions. We also work closely with third parties (including, for example, business partners, contractors, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

2.12     When you use your social media credentials to login to or otherwise interact with a Vseenwebpage or offer, we may collect information about your social media profile, such as your interests, “likes” and friends list. You can control this data collection via the options made available by your social media service provider in your social media account.

2.13     We may combine the personal information that we receive from such other sources with personal information which you have given to us as well as information which we have automatically collected about you.


  1. How we collect location data

3.1       We may also collect information about your location when you use our location-based services or receive location-based offers. Depending on the location-based service or offer that you use and your position within our network, we may use the Cell ID and/or location data generated by the Global Positioning System (‘GPS’). GPS data reveals much more precise information about the geographical location of your device. For these purposes we may also use geo-fencing techniques to determine when your device enters a defined geographical area.


  1. How we use your personal information

4.1       We use your personal information to provide our services to you, support and improve our services, to provide more personalised and relevant services to you and our subscriber base, and send you communications about the services we provide to you. For these purposes, if you fail to supply us with the necessary personal information, or if the personal information supplied is insufficient or not satisfactory to us, or if you withdraw your consent for us to process your personal information, we may not be able to process your application and/or provide you with our services.

4.2       In many cases we aggregate and/or anonymise your personal information to an extent that it no longer identifies you. We process such aggregated and/or anonymised data for various purposes, including for research purposes and to help us understand our customers and how they use our services so that we can improve our services to provide a better customer experience or create new services.


  1. How we share and disclose your personal information

5.1       We use partners and service providers for a variety of business purposes such as to help us offer, provide, bill, repair, and improve our services and/or such other third party services that you use. In such cases it may be necessary to disclose your personal information to third parties for these purposes. We will typically share your personal information with third parties when:

(a) It is necessary to involve a third party partner, agent or other service provider (including other telecommunications service providers, for example when you choose to roam on local or foreign networks) to facilitate or extend our services so that we can provide a better service to you.

(b) We engage service providers or other data processors that process your personal information on our behalf and on our instructions. In such cases, we will take steps to ensure that your personal information remains protected and that the third parties with which we share it will process it in accordance with our instructions and will not use it for their own purposes.

(c) You request that we share your personal information with a third party in accordance with our privacy notice.

(d) You have given us your consent to share your personal information.

(e) We are required or allowed by law to disclose your personal information, for example in order to protect you, us or someone else from harm or damage, or we are required by a warrant, court order or other legal or regulatory requirement to disclose your personal information to law enforcement agencies, courts or other public authorities.

(f) If we decide to sell, buy, merge or otherwise re-organise our business, we may share your personal information with prospective or actual purchasers, sellers or partners and their advisers.

5.2       We will not sell the personal information that we process about you to third parties without your consent.


  1. Communications

6.1       We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.

6.2      The Communications section is for businesses that may contact users via email (email, newsletters) or other methods.


  1. Cookies

7.1       Cookies are files with small amount of data, which may include an anonymous unique identifier.

7.2       Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

7.3       Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


  1. Security

8.1       The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


  1. Retention and Deletion

9.1       We keep your personal information only so long as we need it for the purposes for which it was collected, for the products and services that you are using, or to meet any legal requirements. We have retention standards, which meet these requirements. We destroy your personal information when it is no longer needed.

  1. Changes To This Privacy Policy

10.1     This Privacy Policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

10.2     We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

10.3     If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.